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An online spare parts shop based on PlusParts was created for the British garden machinery wholesaler Rochford Garden Machinery Ltd. containing over 30 brands from a large variety of different suppliers.
Retailers still occupy a very important position in the British garden machinery
market and so the traditional wholesalers (distributors) in Britain still represent
an indispensible link between manufacturers and retailers. Rochford is a
dynamic company which, in recent years, has managed to generate an impressive
increase in turnover. In order to expand upon their spare part distribution
activities with dealers, Rochford commissioned us to create an on-line parts
shop based on the PlusParts system. The aim was that Rochford customers
could find and order any spare part from any make. An on-line catalogue as
comprehensive as this one, containing almost 500,000 items for over 4,000
products from over 30 brands was, at the time, unique in Europe.
A parts catalogue system for wholesalers poses a whole new challenge as
opposed to a parts catalogue system for a single manufacturer. This is mainly
because spare part data from a huge array of different manufacturers has to be
integrated into a standardised system. This not only poses a problem with respect
to the quantity of data that is used but also in terms of the different data
formats. Manufacturers normally just have to process the data for their own
brand which normally come in a standardised format. However, the challenge
of this particular project was to integrate data from all the relevant brands,
that came in many different qualities and formats, into the PlusParts system.
In order to do this, the original data first had to be standardised to meet a
minimum degree of quality whilst ensuring that as little information as possible
was lost in the process. It was also important that attached documents
and additional information such as replacement data were similarly accessible
in the Rochford system as in the manufacturer's (source) system.
Another
criterion was that it should not matter whether the manufacturer used article
numbers or reference numbers in his diagrams or if a reference number in the
diagram happened to refer to several different items. The enormous quantity
of parts diagrams also posed another important challenge; before opening the
on-line shop, a comparitively small team was responsible for processing and
importing more than 10,000 parts diagrams into the system. In addition to
that, the extremely complex discount system that Rochford applies to its spare
part sales had to be incorporated into the on-line shop. This meant that the
system now lists and manages a total of 1.5 million discount rates.
The creation of the spare part shop also marked a complete relaunch of the
company's entire on-line presence which meant that the B-2-B site's entire
technical infrastructure was newly developed on the basis of PlusParts. The
new website concept includes a parts shop, an online shop for garden products
and a community area. Each element of the site is either entirely based on the
PlusParts framework or designed to interact with this standard. The relaunch
meant that the parts shop was completely integrated into the website. Rochford
customers can not only find and order spare parts but also get access to
interesting additional services such as the quotation generator and warranty
application module.
In order to help Rochford efficiently integrate spare part data and diagrams
from every manufacturer into a single system, it was necessary to develop different
methods and add special maintenance tools to the PlusParts backoffice.
There are four different methods available to Rochford employees for importing
a supplier's spare part data into their system and updating it:
1. Real time coupling with the manufacturer's PlusParts system If a supplier runs his spare part system using PlusParts, e.g. AL-KO or Allen,
all data between the supplier's system and that of Rochford can be directly
exchanged. The advantage is that the new data will immediately be listed in
the wholesaler's spare part system as soon as the supplier has updated his
own database.
2. Data importer for external systems We now offer importers for a number of other manufacturers spare part systems.
This lets you transfer all data, including all the diagrams and hotspot
information, from the external system into PlusParts.
3. The SVG parsing module The SVG parsing module lets you analyse and add hotspots to vector-format
exploded-view diagrams in the PlusParts backoffice. The system simultaneously
creates a bill of material or parts list during the parsing process. However,
using this method as opposed to the importer means that each individual
diagram has to be re-edited. We have updated our parsing module for the
Rochford project so that diagrams that are only available in pdf format can be
parsed, provided the pdf file was created from a vector-based format.
4. Editing manuall y using OCR software This method works for all parts diagrams. But because this method takes quite
a lot of time, you should only consider it if the other three methods are not
possible or if a manufacturer only has a limited range of products. In this case,
the three previous methods may not be efficient..
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Online spare part shop based on PlusParts |
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Overview of all shop functions |
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Guided search In 4 steps to the needed part. |
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Identify and order parts via exploded drawing. |
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Order management |
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Bookmark manager for parts and products. |
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